Privacy Policy
Dream Experiences is committed to privacy protection and is not interested in storing or using personal data commercially. Therefore, Dream Experiences takes the European General Data Protection Regulation (GDPR) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) seriously and with utmost respect.
This document applies to the management and control of the personal data that might be collected and the consent to use it. The aims of data collection are simply part of our research to get to know more about our travel clients, so the more information we have, the better we can customize and improve their experience.
As you book or plan your trip, we will ask you for personal information (some mandatory, some optional); in return, we promise to protect this information and ensure it remains confidential. We also promise never to sell your information to anyone.
What for, Why, and How DreamExp uses your data
You can book a trip, make an inquiry through the website, or make a request to our Travel Specialists via a contact form. We will ask you to provide all or some of the following information at that time.
DreamExp’s current database includes names, email addresses, phones, countries of origin, billing addresses, passport copies, birthdates, and allergies or dietary restrictions. This information is used for the booking system, See Retaining and deleting personal data below for details.
The only purpose of all the requested information is to offer precise and customized service based on the information you decide to provide us.
Analytics
The Dream Experiences website uses Google Analytics, thus collecting some anonymous analytics data. To provide website visitors the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on (BETA). If you want to opt out, download and install the add-on for your web browser.
Retaining and deleting personal data
The data retention is stored on the Dream Experiences website (powered by WordPress).
Protected passport copies received by e-mail (Gmail) are temporarily stored in the cloud and deleted from inboxes. The passport copies are obligatory for tour operators to show to the tax office and must be provided in case of an audit up to five years after closing the trip’s administration. We will only receive passport copies edited by the travelers themselves. We are not allowed to receive or save intact passport copies.
Our Promise to You
At Dream Experiences, we understand the importance of privacy. We treat our travelers and subscribers respectfully and carefully protect all the information they have entrusted to us. The information we request will enable us to provide you with the highest levels of personal service on every trip. We will not disclose any personal information to any external company or person, except as described above, without a traveler’s informed consent unless we are legally required.
With the growth of electronic media, we recognize that it is necessary to take further steps to protect the individual’s privacy.
We fully support and comply with all applicable privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act and the EU General Data Protection Regulation, to protect the privacy of our travelers.
Our role in protecting an individual’s privacy does not stop with these regulatory requirements. We maintain the security and confidentiality of the information disclosed by our travelers according to the strictest standards. We are continually looking for additional ways to ensure that our personal information is secure and used responsibly and respectfully. As such, we ensure that the personal information entrusted to us is secure and will not be used for purposes other than what we require to deliver the service our travelers deserve and expect.
Our details
Dream Experiences E.I.R.L.
Av. De La Raza 790 – C
Barrio de Santa Ana – Cusco
Postal code 0800
+51 962223077 [for calls inside Peru 084 603972, for calls from Cusco landline 603972]
Pamela Palacios Linares – General manager